What happens if my parcel gets lost?

Unfortunately, parcels do sometimes go missing in transit. If you think that this has happened, please contact us immediately at Customercare@ratandboa.com so that we can investigate.

Please note, if a parcel is lost, we have to allow the courier time to locate it and conduct their investigation. During this time we will do our best to keep you updated but will not be able to offer a refund until the investigation has concluded.