Why haven’t I received my order?

We always recommend tracking your order via AusPost, You can track your order via the information given on the shipping confirmation email - Please contact the customer care team if you have not received this email.

If you haven’t received the parcel there’s a chance the courier may have been unable to deliver it; we always recommend you check for a card or with your neighbours in case they have signed for your delivery. 

Alternatively, there may be an address query that requires the courier to contact you. To help make delivery as smooth as possible please ensure you include both your contact number and email when processing an order through our store.