Exchanges

Why haven’t I received my exchange?

Please allow us 1 – 3 working days to process your exchange upon receipt of your return. All exchanged items will be shipped out with DHL Express. For estimated delivery times please see “When can I expect my delivery?”

What if the item requested for exchange is out of stock?

We will process a refund for the returned item once the customer has agreed, and are unable to select an alternative.

You will be notified of this by email.

Can I exchange for a different item?

Unfortunately we are not able to offer exchanges for different items. You will need to place a new order and follow the returns instructions for a refund/store credit on your original order (if applicable).

I want to exchange my item, how do I do this?

Please note we only accept one exchange per order.

Should you wish to exchange a returned item, please make a clear note on the invoice sheet to avoid any confusion. UK customers can use our easy returns portal here to generate a shipping label. International customers can return to the following address–

Rat & Boa
Returns Department
UNIT 18E MANOR WAY
BELASIS BUSINESS PARK
TS23 4HN
United Kingdom

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