JOURNAL

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Order Issues

Why can I see two transactions on my bank statement?

Double or pending charges on your bank account or credit card do not necessarily mean that you have been charged twice.

It is common practice for banks and credit card companies to authorize electronic transactions made with a debit or credit card, and hold the balance as unavailable either until the merchant clears the transaction or the hold falls off.

For debit cards, authorization holds can fall off the account from one to five days after the transaction date, depending on the bank's policy. For credit cards, holds can last as long as 30 days, depending on the issuing bank.




Which currencies can I shop in?

Our customers have the option to check out in four currencies as mentioned below. Please look for a currency symbol at the top of the website to alter between.

- GBP

- USD

- AUD

- EUR

The colour of the garment is different from what I seen online.

All the garments you see in our photos are the garments you will receive. From time to time there may be some discrepancies, this is usually due to the varying devices upon which the products are viewed.

I haven't received my tracking/order confirmation email.

We strongly advise our customers to check their junk folders and any other folders in their email inbox. Should you still be unable to locate the correspondence, get in touch, there may have been an error with the email address we have.

Can I cancel/amend my order after it has been placed?

We're really quick at packing your order up which means we can't always make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method.

We appreciate that sometimes an order may need to be amended or cancelled and we will absolutely do our best to facilitate this although we cannot not guarantee that it will be possible. 

If you change your mind about your order, please email us immediately at customercare@ratandboa.com with the subject header CANCEL/AMEND ORDER and your order number, and our team will pick your request up as quickly as possible.

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