Do I have to pay for return shipping?

The cost of returns must be covered by the customer, shipping for exchanges is free. Our standard cost to for shipping returns within Australia and New Zealand is $5.

To find out how much a return will cost using our pre-paid labels, visit https://aus.ratandboa.com/pages/returns.

All Black tier customers are eligible for free returns and shipping, this is automatically achieved when you have spent $600 annually.