Why haven’t I been refunded?

We would advise to always check your tracking first to see if that has reached us. This information will be on your returns email.

On occasion returned items do not reach us, we always recommend you ship your unwanted item(s) with a tracked delivery service.

We will do everything we possibly can to assist with this. Please contact us at customercare@ratandboa.com if you have any questions.

Sadly any parcels lost on the way back to us, we can not be held responsible for.

Refunds can take up to 10 working days depending on your payment provider and we're not able to speed up this process. If the funds have not been released after 10 working days, please get in touch and we'll look into it further for you.

Credit or debit card - funds are usually returned in around 3-7 working days. Please note, this time is taken by the banks to process the transaction.

Paypal - the funds will be available immediately, please allow 3-5 days for us to process the refund.

Splitit - Please see the following link for all information relating to Splitit https://www.splitit.com/faq/

Klarna - If you've paid your full invoice, you'll receive a refund from Klarna within 5-10 working days for the items you returned. If you have any questions about your Klarna account, please visit  https://www.klarna.com/uk/customer-service/ 

Gift voucher - This will be logged back on to your account within 72 hours.